Frequently Asked Questions – We’re Here To Help

Online Course Platform Questions:

Q. How do I retrieve my password if I’ve lost it or how do I create a new password?
A. Your lost password can be found three different ways.

  1. Use this direct link
  2. There is a link labeled “Lost Password” on the menu under the Login button.
  3. Under the “Login” button you’ll see a pop-up screen that has the link “Lost Your Password” underneath.

To change your password when you’re logged in, do this:

  1. Go to My Account
  2. Click account details.
  3. You’ll find the password change in the last three fill in boxes on the form.
  4. Click “save changes”.

Q. How to access my courses via SFPB Academy?
A. When logged in, go to the Access Your Courses tab in SFPB Academy to find all courses that you have purchased yourself as well as all courses you are enrolled in. When you click the Access Your Courses tab you can access all courses you’ve purchased from SFPB Academy.

After purchasing a SFPB Academy training course, you are sent a few separate emails:

– Your purchase receipt.
– Information about your newly created SFPB Academy account. (Only if you have never made a purchase with the email address you used at the SFPB Academy Online Course Learning Platform checkout before.)
– Proof of enrollment for what you have purchased.

Q. How do I assign a course I’ve paid for to someone else so they can view it?
A. Each course is only for the buyer. If you’d like to purchase a course as a gift for someone else, contact us here and we’ll help you!

Q. Does my course access expire?
A. You’ll have lifetime access to each course unless, in the rare instance, an online course gets discontinued. This would be due to the course information no longer be relevant. All courses that are discontinued will be valid until at least one year past the date of purchase.

Q. Is my credit card information stored on the SFPB Academy Online Course Learning Platform website?
A. No credit card information is ever stored on this website. This website uses Paypal or Stripe, two of the most secure and reputable payment processors available. This website and the payment processing we do is compliant with the Payment Card Industry Data Security Standards.

All card numbers are encrypted. None of Stripe’s internal servers and daemons are able to obtain plaintext card numbers; instead, they can just request that cards be sent to a service provider on a static whitelist. Stripe’s infrastructure for storing, decrypting, and transmitting card numbers runs in separate hosting infrastructure and doesn’t share any credentials with Stripe’s primary services (API, website, etc.).

SFPB Academy Online Course Learning Platform never sees (or has access to) your credit card data at all. When payment information is collected, it is securely transmitted directly to Stripe without it passing through our website servers, so you can be assured that your credit card information is safe.

Q. How Can I Receive a Receipt for My Purchase?
A. You will recieve a reciept in your email box for your transaction. Remember to check your spam/junk folders.

Should you have any problems locating your receipt, please contact us at so we can assist you.

Q. How Long Will I Have Access to the Online Courses on this Site?
A. Once you purchase any of the online courses, you will have lifetime access, unless in the rare instance a course becomes discontinued from the course site due to no longer being relevant for students.
View all of our online courses and prices here.

Business Products for Pet Business Owners FAQ:

Q: Help! I’m in a hurry and need one of your pet business business forms right now! Where can I get your forms and how soon will I receive the form once I place my order?
A: No worries! You can purchase all forms here. The Pet Sitting and Dog Walking Start-Up Kit contain all the forms you need to start a pet business (many dog trainers, pet groomers and dog trainers have used that kit also) and the Hiring Kit will help you find, hire and train great people for your pet business. You can also purchase individual forms as well as books, audiobooks and other items using the link above.

You will receive any product you order from us within less than a minute of purchasing it! Yes, you read that right. Here’s how it works:
Once you order one of the Business Products for Pet Business Owners, you will receive an email with a link to immediately download the product you order. Just click on that link and you’ll be able to access the file that will show up on your computer screen or mobile phone. It’s that simple!

Please note: if your PayPal account is linked to your checking account (instead of your credit card or existing PayPal balance) there may be a 5-day waiting period to make sure the check clears before the order is processed. PayPal will send you an email letting you know if this is the case and you will receive the product(s) the moment your check clears.

Q: Once I pay for the item where will I receive the download link to get my business products?
A: The email address you have listed with PayPal or when you entered your credit card information is the email address that you will receive the download link so you can access the product(s) that you ordered. If you paid by Paypal, check the email address you use to log on to PayPal (and if not there, check spam or junk folder) after you’ve made your purchase. Your download link will be waiting for you via email to click on it to directly access the product you just ordered.

Q: Help! I’ve clicked on the download link but where is my product that I ordered?
A: After you’ve clicked on the download link, your purchased product will be on your computer desktop. If you have a crowded desktop filled with a lot of icons you may have to look around for the new file that will contain your product. Click on the new file that is on your desktop and your product will immediately open so you can view it. It’s that easy!

Q: What format are your forms for Business Products for Pet Business Owners in? And can I edit the forms?
A: Yes, all of the forms are easily editable. All of the products that you order (except for the recordings) will be sent to you in both MS Word document format (so you can customize each product you purchase for your own pet business use) as well as PDF format for easy viewing and reading.

Q: Your products have boxes and CD images representing them. So just to be clear: my products will not be “snail mailed” to me in but instead will come via to me instantly via my email? Is that correct?
A: Exactly. We simply use images of boxes, CDs, etc. to represent what each product is. We could show you stacks of documents to represent the forms or start up kits that you will receive but that would be pretty boring visually. And for recordings, there’s no way for us to show you mp3 files so we chose visual images. 

Q: So, just to be clear, I can change ALL of your forms to suit my own pet business needs?
A: Yes, every single one of the forms can be changed for whatever you might need to add or delete. These forms were created with YOU in mind. Though all of the business forms and pet business contracts are complete as-is, you are welcome (and encouraged!) to customize any of these forms and contracts to suit your own business needs. Each pet business is different. We invite you to make changes as you need to. Many of the pet business owners who purchased our products years ago have changed them on a yearly or every-other-year basis as their business needs have changed.

Q: I’m afraid to order online. Is my information safe?
A: Yes! Ordering online via our website is completely safe. Paypal is a 100% guaranteed secure payment site as is Stripe, the company we use for credit card processing.
We’re committed to creating an easy, pleasant, and safe online shopping experience for all your pet business products needs.

Q: Why should I order your Business Products for Pet Business Owners?
A: That’s a great question! Though there are a lot of forms out there for pet business owners, very few forms, contracts and business start-up kits for pet business owners have been crafted and developed from over nearly two decades and created for pet business owners by a pet business owner. Many of these forms are the same forms that Kristin Morrison used in her own highly successful pet care business.

Also Coach Kristin has sold thousands upon thousands of these products to pet business owners from around the United States, Canada, UK, and Australia who have gone on to achieve six and seven-figure success as a result of using these business products and her tools and services. Again, nearly two decades of pet business experience have gone into each form, contract and business start-up kit! Kristin has taken note of what has worked and what hasn’t in her years of running her own pet business and you get the benefit of all of that business experience within each Business Product for Pet Business Owners.

Q: I have a question about a product I’ve ordered. How can I contact you?
A: Sure! Happy to answer any questions. Feel free to email us at:

Q: What products should I purchase if I’m just starting out with a pet sitting business?
A: Besides the courses contained in this site, these two items will greatly help you:
First, the Business Start-Up Kit for Pet Sitters and Dog Walkers™ is what is recommend for those just starting their pet sitting businesses. Second, the book 30 Days To Start and Grow Your Pet Sitting and Dog Walking Business. These items, along with the start-up courses, contain everything you need to start your business and to set the foundation for creating a six-figure pet sitting business.

Q: I’ve owned my pet business for years. Is there a product you have that might benefit my business even if I’ve been in business for many years?
A: YES! The Business Hiring Kit: For Hiring Pet Sitting / Dog Walking Staff™ is the next step for you. Even if you’ve already hired good people you will find that the pet sitters and dog walkers you hire after using this kit will be even better than the ones you have on staff now! Plus the entire hiring process will be so much easier with all the tools that are in the Six-Figure Business Hiring Kit: For Hiring Pet Sitting / Dog Walking Staff ™.

Also if you’ve been in business for a few years you might want to consider hiring an office manager or office assistant so you can take a well-deserved break from the phones.
You will find the Business Hiring Kit: Hiring an Office Assistant or Office Manager™ essential in hiring for this very important position: the job of replacing you when you need a break!

We would also recommend purchasing any of the eBooks or audio books as well as the the social media or pet business success webinars and recordings. Just purchasing even one Six-Figure Business Products for Pet Business Owners™ will change the way you look at -and run- your pet business!

Business Coaching for Pet Business Owners FAQ:

Q: Where can I go to sign up for coaching session(s) with Kristin Morrison?
A: You can visit Kristin Morrison’s pet business coaching page to find out more.

Q: How long has Kristin Morrison been coaching dog trainers, dog daycare owners, dog and cat groomers, pet sitters, dog walkers and other pet business owners?
A: Wow, it’s been many years of coaching now! Kristin has enjoyed coaching thousands of pet business owners from all parts of the United States, Canada, UK, and Australia since 2000. Speaking of the United States, Kristin has coached pet business owners from all 50 of the United States and many pet business owners from most countries in the world.

Q: What specific areas of the pet business does Coach Kristin help pet business owners with?
A: Pretty much anything related to pet business including: (but not limited to!) how to create a successful six and seven-figure pet business, steps to hiring great staff members, training staff members, what kind of services to offer and how much to price services, low-cost (and free) yet highly effective marketing, time-management to create a peaceful life, burnout and effective cures for stress resulting from being a pet business owner, cash flow issues: how to create more cash flowing in than is flowing out, working as an effective partnership within the pet business, preparing the pet business for sale, setting up the pet business to expand to multiple cities or states and more.

Kristin also deals with the human condition around running a business: support when a crisis occurs within the pet business, communication and relational issues between owner, staff and clients, fears around hiring, expanding, isolation issues that may arise out of being self-employed and not working face-to-face with people, how to expand gracefully and the feelings that may come up around having more time and making more money. Creating a successful business often requires working through the business owners’ fears around being wealthy as well as getting used to having space in the day that’s not filled to the brim once more time gets created.

Q: How long would Kristin Morrison recommend I that I coach with her?
A: You get to decide that and it really depends what your specific business issue is.

If you are just starting your pet business or your goal is to double your profit, it’s recommend that you work with Kristin for a minimum of three months to a maximum of six months so she can help you create a foundation for your business that will be strong, solid and set up for success.

If you are hiring people for the first time or have hired staff in the past that haven’t worked out well, 2-3 months of coaching is recommend so she can teach you step-by-step her proven method for hiring the perfect staff members for your business. She will hold your hand through the process which is often welcome relief for those business owners who are new to hiring or who have a track record of hiring ‘bad staff members’.

If you simply have questions about whether starting a particular pet business (dog training, dog day care, pet grooming, pet sitting, and others) would be a good fit for you or if you have a couple of specific minor issues within your pet business that need to be resolved then usually one 25-minute or 50-minute session will get you the information and help that you need to create clarity.

Some coaching clients who have worked with Kristin in the past will call her periodically to set up individual sessions as their questions arise. Still others work with her regularly weekly or twice a month to keep their goals and their businesses on track.

It really is up to you. She’s coached thousands of pet business owners for so many years now that she can usually tell you in the first session exactly how long you’ll need to work together to get you the specific results you want in your business whether it be a pet sitting, dog walking, dog training, dog day care, pet grooming or other pet business. However, the ball is always in your court when it comes to how long you work with pet business coach Kristin Morrison.

Q: I’ve signed up for monthly coaching sessions. What’s the cancellation policy if I need to cancel?
A: Whether you sign up for a one-time session or monthly sessions, Kristin requires 72-hours notice or more in order to reschedule your session. Kristin’s coaching schedule is a busy one and every day pet business owners with business and life concerns contact her for last minute assistance. Late cancellations or missed appointments don’t allow her to help someone in need. Thanks for honoring our cancellation policy.

Q: Do the monthly coaching sessions include email support throughout the month?
A: Due to her commitment to having a balanced life (in both work and the personal aspects of her life), Kristin only works with coaching clients through pre-arranged phone coaching sessions.

She does not offer email support as part of her coaching program.

Through her coaching, words, and actions, Coach Kristin is committed to helping her clients learn to set the boundaries necessary to become successful and empowered business owners. She practices what she preaches and enjoys modeling healthy respect for one’s time and life energy.

Q: I’ve just started my dog training business-Help!
A: Coach Kristin can help you! She’s highly experienced with the steps you will need to take to create a firm foundation to start a successful dog training business.

Q: I’ve owned my pet business for a few years now-Help!
A: Kristin has successfully worked with hundreds of pet business owners from around the country who were feeling stuck, burned out or who had reached a ‘money plateau’ in their existing pet businesses and who are now making more money than they ever thought possible and (more importantly for most of them) are feeling more ease and peace in running their pet businesses.

Q: I’m burned out in my pet business and I’m ready to throw in the towel. Help. (I’m so tired I can’t even yell.)
A: Coach Kristin can help you too. See her story on About Coach Kristin Morrison page (she’s been there and she gets it) and then sign up for coaching so you can begin to explore solutions to your burnout issues.

Owning a pet business (whether it be a dog training, pet sitting, dog walking, doggy daycare, dog and cat grooming, or other pet business) is full of potential to make a lot of money and have time to do the things you love while still running a successful business—don’t throw in the towel! Kristin can help you find solutions to the problems that are causing you burnout within your pet business.

Q: What will I gain by using Kristin Morrison as my pet business coach?
A: If you are just starting out you can learn how to create and launch a successful business from the very beginning (why reinvent the wheel?) If you have been in business for a while you can gain tools and knowledge to help you run your existing business more effectively (and in a sane way!) For those of you who are consumed by your businesses, you can learn how to have a great business, as well as a great life, through your coaching sessions.

Kristin doesn’t proclaim to have all the answers but after her nearly two decades of running her own pet business and coaching thousands of pet business owners from across the US, Canada, UK, and Australia since 2000, this does enable her to have most of the answers regarding how to create a pet business that makes solid money and is run in an ease-filled way.

Q: Why should I contact Coach Kristin to coach me with my pet business?
A: See the paragraph above.

Pet Business Webinars and Workshops FAQ:

Q: How do the live webinars and live online courses for pet business owners work and how to do I attend a live webinar or live online course?
A: You can click here to find out about all the upcoming live pet business webinars and online courses. Six-Figure Pet Business Academy offers a wide range of anytime access and live, interactive webinars and workshops created especially for pet business owners who want to create more money, time or business skills in their pet sitting, dog walking, dog training, dog/cat grooming or dog daycare company.

These webinars and workshops can be accessed by computer or phone so no matter where you are located you can watch, listen, learn and ask questions alongside other pet business owners from all over the world including United States, Canada, UK, and Australia!

The webinars cover a variety of subjects that are pertinent to dog trainers, dog walkers, pet sitters, dog/cat groomers, and dog daycare owners including: business start-up, how to hire the best staff members for your pet business, Facebook marketing and SEO for pet business owners, and so much more!

Kristin also offers live, interactive online extensive workshops and programs at various times throughout the year.  

Q: What are the benefits of attending Six-Figure Pet Business Academy webinars?
A: Well, first of all they are FUN! If you’ve never gathered with pet business owners from all over the world then you are in for a treat!

One of the other benefits of a class with SFPB Academy is that it is easy: all of our webinars are done via phone and computer so you don’t even have to leave your home! (And some of our attendees let us know they are learning from the comfort of their PJs and bed which completely delights us.)

If you aren’t going to be in your home or office on the webinar date you can bring us along via phone wherever you are. How’s that for easy?

Our commitment to you is that each webinar and course is simple, straightforward and to the point yet filled with valuable information so you can hit the ground running using the tools you’ve learned. Our intention is that you will make more money and have more ease in your pet business and in your life as a direct result of taking any and all webinars that we offer.

Another of the benefits of these live classes is the ability to connect with like-minded pet business owners from all across the world who, just like you, want to be successful in all the ways that pet business owners can be. You can arrive early on the call and speak with others who are struggling with the exact same issues you are. Or you can stay on the phone after the webinar is complete and connect with pet business owners from all across the US, Canada, UK, and Australia!

It’s also an incredible way to meet business owners who do what you do but are not your direct competition. Through connecting via the webinars, some pet business owners have cultivated new friendships this way with people clear across the world and yet whom they have a common bond: the pet business.

Q: Darn. There’s a webinar I want to attend but I’m not available on that night. What should I do?
A: No problem! Simply sign up for the webinar and you’ll automatically receive the recording within 24 hours of the webinar date. You’ll have 90 days to watch, listen and learn. It will be almost as good as attending the live event, we promise! And this way you can have your cake (your plans) and eat it too (the webinar or online coursed). Yum-Yum.

Q: I’ve heard that Kristin Morrison also speaks in-person at pet business networking groups and annual pet business association conferences. How can I have her speak at my networking group or association conference?
: Yes, she does. It’s easy. Just send an email to start the conversation to:

Kristin loves speaking to pet business groups and pet business conferences. She has spoken at pet business conferences in many states including Texas, Virginia, Nevada and California.

Kristin offers a large roster of workshop topics for networking groups and pet business associations including Six-Figure and Seven-Figure Pet Business Success™ and Powerful Goal Setting for Pet Business Owners™ workshops.

She also offers workshops on hiring, combating burnout, and other transformational business workshops for dog trainers, dog walkers, dog day care owners, pet sitters, dog and cat groomers and other pet business owners! She can also conduct special success webinars for your particular group or association.

Q. Okay, I’m ready to attend! How do I find out about these live webinars and workshops?
A. You can click here to find out about all the upcoming live pet business webinars and online courses.

Thank you so much for being here. We’ve worked hard to make running a pet business as easy as possible for you. If your questions aren’t answered above, we want to help so please email us at: We’ve got your back!

We also appreciate hearing from you about how Six Figure Pet Business Academy Online Learning Plaform and our webinars, products and coaching have impacted you. Please share your stories with us by sending us an email.